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Refund & Cancellation Policy
Refund & Cancellation Policy
Last Updated: January 16, 2026
Welcome to DurgapurShop.com (referred to as “we”, “our”, or “us”). We value your trust and aim to provide high‑quality digital products and services. This Refund & Cancellation Policy explains our procedures and conditions related to refunds, replacements, and cancellations. By making a purchase on our website, you automatically agree to the following terms.
1. Scope of This Policy
This policy applies to all digital products sold on DurgapurShop.com, including but not limited to:
- eBooks and digital publications
- Downloadable PDFs and templates
- Online courses, learning modules, and video trainings
- Any other electronically delivered content (collectively called “Digital Products”).
2. Nature of Digital Sales
Since digital products are instantly accessible or downloadable after purchase, all such sales are final and non‑refundable once access or download link is provided. We strongly encourage customers to read product descriptions, preview information, and FAQs carefully before completing payment.
3. Eligibility for Refunds
Refund requests will be accepted only under exceptional circumstances, such as:
- Technical failure that prevents access to or download of the purchased product, despite valid payment.
- Duplicate payment, i.e., the same amount charged twice for one order.
- Incorrect product delivery (e.g., receiving a wrong file) due to system error.
Refund approval shall be at the sole discretion of DurgapurShop.com, and supporting evidence (like screenshots, transaction IDs, or payment receipts) may be required for verification.
4. Refund Request Procedure
To request a refund, please follow these steps:
- Email us at
- within 48 hours of purchase.
- Mention your Order ID, payment date, and describe the issue in detail.
- Our support team will verify the case within 2‑3 working days.
- If approved, the refund amount will be processed to your original payment method within 7‑10 business days, subject to bank or gateway policies.
5. No Refund Will Be Provided For:
- Change of mind or dissatisfaction after purchase.
- Partial use, access, or completion of the product or course.
- Inability to operate or lack of technical knowledge to use the digital file.
- Ignoring or misunderstanding the product description, preview, or compatibility details.
6. Order Cancellation Policy
- Digital product orders cannot be cancelled once payment is successful and product access or download has been provided.
- Pre‑order cancellations (if any) must be requested before we issue the access link or course enrollment.
7. Refund Method and Timeline
Approved refunds will be made through the same mode of payment used for purchase. In some cases, processing time may vary due to payment gateway or banking regulations. You will be notified via email once the refund has been initiated.
8. Changes to Policy
DurgapurShop.com reserves the right to update, modify, or revise this policy at any time without prior notice. The updated version will be posted on this page with a revised “Last Updated” date.
9. Contact Us
For all refund or cancellation inquiries, please contact us at:
Email:
support@durgapurshop.com
Website:
All refund and cancellation decisions are final and remain at the absolute discretion of DurgapurShop.com.