Payment & Delivery Policy

Effective Date: January 17, 2026

Website: https://durgapurshop.com/

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1. Introduction and Scope of Payment & Delivery Policy

This Payment & Delivery Policy governs the purchase, payment processing, and delivery of all digital products and services offered by Durgapur Shop. By completing a purchase on this website, you agree to the terms outlined below. This policy is designed to ensure transparency and protect both the consumer and the platform.

2. Accepted Payment Methods

We offer a variety of secure payment options through integrated third-party payment gateways (such as Razorpay, Stripe, or similar). Accepted methods include:

• UPI: Google Pay, PhonePe, Paytm, and other BHIM UPI applications.

• Cards: Domestic and International Credit and Debit cards (Visa, Mastercard, RuPay, Maestro).

• Net Banking: Access to most major Indian banks.

• Digital Wallets: Popular mobile wallets as supported by our payment processors.

3. Payment Confirmation Process

Upon successful completion of a transaction:

• You will receive an on-screen confirmation message on the checkout page.

• An automated payment confirmation email will be sent to the email address provided during checkout.

• Your order status will be updated to “Completed” or “Processing” within our system.

4. Digital Product Delivery Method

Durgapur Shop specializes in intangible digital goods. Delivery is executed through the following channels:

• Email Delivery: A secure download link will be sent to your registered email address.

• Dashboard Access: If you have created an account, digital products and course materials will be accessible via the “My Account” or “Downloads” section of the user dashboard.

5. Delivery Timeline

• Instant Delivery: In most cases, download links and access are granted immediately after payment confirmation.

• Maximum Timeframe: In the event of technical delays or manual verification requirements, please allow up to 24 hours for the delivery of your digital assets or course credentials.

6. Download Link Validity

• Link Expiration: For security purposes, download links may remain active for a limited duration (typically 7 to 30 days) or a limited number of download attempts.

• Customer Responsibility: It is the customer’s responsibility to download and save the digital files to their local device within the validity period. Durgapur Shop is not obligated to provide new links after the expiration of the initial period.

7. Course Access Policy

• Access Grant: Access to online courses is granted through the user’s registered account.

• Duration: Access duration (e.g., Lifetime Access or Limited Time Access) is specified on the individual product page. “Lifetime Access” refers to the lifetime of the product’s availability on the Durgapur Shop platform.

8. Failed or Delayed Delivery

If you do not receive your digital product within 2 hours of a successful payment:

1. Check your “Spam” or “Promotions” folder in your email.

2. Ensure that your payment was actually debited from your account.

3. If the issue persists, contact our support team at the details provided below. We aim to resolve all delivery issues within 24-48 business hours.

9. Incorrect Email or User Error Disclaimer

Durgapur Shop is not responsible for non-delivery if the customer provides an incorrect, misspelled, or inactive email address. It is the user’s sole responsibility to ensure all contact information is accurate at the time of purchase.

10. Payment Gateway Processing Disclaimer

Payment processing is handled by third-party providers. Durgapur Shop is not responsible for payment failures, server downtimes of the bank, or delays caused by the payment gateway’s verification systems. Any disputes regarding failed deductions should be initiated with your respective bank.

11. Duplicate Payment or Technical Error Handling

In the event of a duplicate payment due to a technical glitch, users must notify us immediately. We will verify the transaction with our payment partner. While we strive for a fair resolution, technical errors do not automatically guarantee a refund if the digital product has already been accessed or downloaded.

12. No Cash on Delivery (COD) Policy

As we primarily provide digital products and instant downloads, Cash on Delivery (COD) is not an available payment method. All orders must be prepaid through the digital channels provided.

13. Non-Delivery Due to Policy Violation

Durgapur Shop reserves the right to withhold delivery or terminate access to any digital product if a user is found to be in violation of our Terms of Service or Digital Product License Agreement.

14. Limitation of Liability

The maximum liability of Durgapur Shop for any delivery-related issue is limited to the amount paid by the customer for that specific transaction. We are not liable for any indirect loss, loss of data, or consequential damages resulting from delayed or failed delivery.

15. Right to Modify Payment & Delivery Policy

We reserve the right to update or change this policy at any time. Any modifications will be posted on this page and will take effect immediately.

16. Governing Law

This policy shall be governed by and interpreted in accordance with the laws of India, including the Information Technology Act, 2000.

17. Jurisdiction

Any disputes arising out of payments or deliveries under this policy shall be subject to the exclusive jurisdiction of the courts in Durgapur, West Bengal, India.

18. Customer Support & Grievance Contact

For any payment or delivery-related queries, please reach out to us:

• Email: [Insert Support Email Address]

• Support Hours: [e.g., Monday to Saturday, 10:00 AM – 6:00 PM IST]

19. Final Acceptance Statement

By proceeding with a payment on https://durgapurshop.com/, you acknowledge that you have read, understood, and agreed to this Payment & Delivery Policy.

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